Shipment processing time-
All orders are processed within in 1-4 working days, after dispatching it takes 3-9 days to reach you. There might be delays in deliveries considering the current situation of India.
In case of any delays in processing your order, we will intimate you and inform you regarding possible delays.
Shipping cost will be 75/- per order and you can avail free shipping on purchase of 1500/- and above.
Shipment confirmation and order tracking
You will be intimated via email about the tracking details of your order once your order is shipped. In case of any delays in processing your order, we will intimate you and inform you regarding possible delays.
Upon dispatch of your order, we will send you an email with Tracking URL and ID with which you can track your order.
Our team carries out rigorous quality checks before shipping out the products to our customers. However, damages caused in transit after the product has been shipped is beyond our control.
In case of damage in transit your order can be exchanged, but for that, we need an unboxing video of the package right from opening the parcel till the end, no cuts and joins in the video will be entertained. You can share the video on firstname.lastname@example.org within 24 hours of receiving the parcel. In case the replacement is not in stock, refund will be initiated once we receive the package in perfect condition.Return shipping cost in this case will be paid for by the customer. If a replacement is being sent to you then your shopping will be free. We will not process returns cancellations or refund for the following-
Reasons like product is big or small or heavy or long. We take all efforts to take clear pictures.
Minor design variations or color changes-All items are completely handcrafted; thus, they can be a minor variation in each piece.
We will not entertain any information about damage received after 24 hours from the time you received your order.
In case of Missed- Delivery-
Our logistics partners attempt multiple times to deliver your shipment. However, for orders which are not collected at your end will be returned to us. We will re-ship the order at your request for an additional Rs. 150.