FAQs

We usually process your orders in 1-4 working days, after dispatching it takes 3-9 days to reach you. There might be delays in deliveries considering the current situation of India.

Shipping cost will be 75/- per order and you can avail free shipping on purchase of 1500/- and above.

We use Shiprocket and Speed Post to send all our orders depending upon the pin code of your city.

In an event wherein the customer wishes to cancel his/her order prior to or post order confirmation, he/she should either call us at 09313808837 or email us at akarshinijewellery@gmail.com stating the ORDER No. and the reason for cancellation. This cancellation has to be done prior to order dispatch.

Please note that orders cannot be cancelled after they have been shipped out. 

Yes, it can be exchanged only in case of damage in transit, but for that, we need an unboxing video of the package right from opening the parcel till the end, no cuts and joins in the video will be entertained. You can share the video on akarshinijewellery@gmail.com within 24 hours of receiving the parcel. In case the replacement is not in stock, refund will be initiated once we receive the package in perfect condition. We will not process returns cancellations or refund for the following-

  1. Reasons like product is big or small or heavy or long. We take all efforts to take clear pictures.
  2. Minor design variations or color changes-All items are completely handcrafted; thus, they can be a minor variation in each piece.

We don’t have a walk-in retail store. We only exist online, you can stay in touch with us on Instagram and emails.

We do not ship internationally as yet. However, we intend to start the service very soon.

Yes, you can. Once your order is processed and dispatched, you will receive a mail with your tracking details and courier partner.

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