In an event wherein the customer wishes to cancel his/her order prior to or post order confirmation, he/she should either call us at 09313808837 or email us at firstname.lastname@example.org stating the ORDER No. and the reason for cancellation. This cancellation has to be done prior to order dispatch.
Please note that orders cannot be cancelled after they have been shipped out.
Yes, it can be exchanged only in case of damage in transit, but for that, we need an unboxing video of the package right from opening the parcel till the end, no cuts and joins in the video will be entertained. You can share the video on email@example.com within 24 hours of receiving the parcel. In case the replacement is not in stock, refund will be initiated once we receive the package in perfect condition. We will not process returns cancellations or refund for the following-
- Reasons like product is big or small or heavy or long. We take all efforts to take clear pictures.
- Minor design variations or color changes-All items are completely handcrafted; thus, they can be a minor variation in each piece.
*We will not entertain any information about damage received after 24 hours from the time you received your order.